Skillful Home Recreation Spa Delivery and Installation Guide

At Skillful Home Recreation, we take pride in ensuring every spa or swim spa delivery is professional, seamless, and stress-free. We handle all aspects of delivery and installation for the products we sell—we do not deliver or install spas purchased elsewhere, and only our team completes installation to guarantee the highest level of safety, quality, and performance.

Important Information to Know Before Delivery

  1. Electrical and Foundation Work
    • Skillful Home Recreation does not perform electrical or foundation work.
    • The homeowner is responsible for hiring qualified professionals to complete electrical installations and prepare a suitable foundation or platform.
    • We provide recommendations for trusted professionals upon request, but it is up to the customer to coordinate and ensure the quality of their work.
  2. Professional Installation Only
    • We do not allow third-party installations or self-installation by homeowners. All spas must be delivered and installed by our professional team to maintain safety, performance, and warranty compliance.

Why You Can Count on Skillful Home for a Smooth Spa Delivery and Installation

  • Delivery and Installation in a broad Geographical Area: We deliver and install the spas we sell—giving you peace of mind with every delivery. If you are more than 50 miles outside of Portland, Maine, give us a call to confirm delivery to your area.
  • Year-Round Delivery: No matter the season, we handle winter and summer installations with ease.
  • Water Care Assistance: We provide personalized support to help you maintain optimal water quality, whether you use municipal or well water.

Preparing for Your Spa Delivery and Installation

Step 1: Assess Access and Site Conditions

  • Send Us Photos and Measurements: Share photos of the delivery path and installation area to help us plan the route. Include measurements of doorways, gates, and hallways to ensure smooth delivery.
  • Clear Obstacles: Remove any debris, furniture, or other obstacles from the path before delivery. If there are challenging conditions such as steep stairs or narrow hallways, let us know at least 2 business days in advance.

Step 2: Electrical Requirements

  • Electrical Work by Licensed Professionals Only:
    • Most spas require 240-volt electrical connections.
    • We will coordinate with your electrician to ensure everything is installed to code, but all electrical costs are the responsibility of the homeowner.
  • Complete Electrical Work Before Delivery: Electrical connections must be completed prior to delivery to avoid delays and rescheduling fees.

Step 3: Foundation Requirements

  • Concrete or Reinforced Platforms:
    • All spas must sit on a level, reinforced foundation, such as a concrete pad or deck.
    • Swim spas require additional support due to their size and weight.
  • Plan Ahead: Coordinate foundation preparation with your contractor to ensure it is ready before delivery day.

Step 4: Water Source and Care

  • Municipal Water: Typically requires minimal treatment.
  • Well Water: May contain minerals like iron and manganese. We will make recommendations when filling the spa to prevent buildup.
  • Expert Water Care Help: Our team offers guidance and products to help you maintain clear, healthy water.

What to Expect on Delivery Day

  1. Pre-Delivery Call
    • We’ll call to confirm your availability and ensure everything is prepared. If we cannot reach you, the delivery will be rescheduled.
  2. Delivery and Installation by Our Team
    • Our crew will unload and position your spa with care, following the planned route.
    • If a crane is required, we’ll coordinate logistics with you in advance.
  3. System Setup and Testing
    • We’ll help you fill the spa and demonstrate how to start the filtration, heating, and JetPak systems (if applicable).
    • We’ll provide basic water care instructions to get you started.

Our Delivery Policies and Agreements

  1. Delivery and Installation Exclusivity

    • We only deliver and install spas purchased from Skillful Home Recreation.
    • Third-party installations or self-installation by homeowners are not permitted.
  2. Rescheduling and Cancellations

    • A 24-hour notice is required for cancellations or rescheduling. A $250 fee applies for cancellations within 24 hours or no-shows.
  3. Prepare the Path and Installation Area

    • Ensure the delivery path is clear and safe. Our team cannot move obstacles or furniture.
    • For winter deliveries, make sure driveways and walkways are plowed, salted, or sanded.
  4. Availability Requirement

    • You or a designated contact must be available during the entire delivery window. If we cannot confirm your availability, the delivery will be rescheduled.
  5. Payment Upon Delivery

    • Any outstanding balance is due at the time of delivery. Please make payment arrangements in advance.
  6. Crane Coordination

    • If a crane is required, we will coordinate the service to ensure a smooth and safe delivery.

Swim Spa Delivery and Installation Considerations

  • Foundation Requirements: Swim spas require a concrete slab or other reinforced foundation.
  • Cover Storage and Access: Ensure there is enough space for raising and lowering the covers.
  • Drainage Planning: Plan for proper drainage to prevent water buildup around the swim spa.

FAQs: Delivery and Installation

1. Can I install my spa myself?
No. For safety, warranty compliance, and performance, only our team may install your spa.

2. What if I need electrical or foundation work?
We can recommend trusted professionals, but the homeowner is responsible for hiring and coordinating these services.

3. How long does installation take?
Most installations take 2–4 hours, with swim spas requiring additional time.

4. Do I need a permit for my installation?
Permits may be required for electrical work. Please check with your local municipality.

Helpful Resources

Contact Us or Visit Our Showroom

If you have any questions or need further assistance, visit our Portland, Maine showroom or contact us for a consultation. We’ll help you find the perfect spa and ensure a smooth delivery experience.